This Privacy Policy explains how Promenade Shopping Centre (“we”, “us”, “our”) collects, uses, and protects personal information when you visit https://promenadeshopping.co.za (the “Website”).

We are committed to protecting your privacy and processing personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.

Last updated: 19 July 2026

1. Who we are

Promenade Shopping Centre is a retail centre located in Mbombela, Mpumalanga. Centre management is operated by Orion Real Estate / Orion Group on behalf of the centre.

Website: https://promenadeshopping.co.za
Physical address: Corner of Samora Machel Drive & Henshall Street, Nelspruit Central, Mbombela, 1201
Telephone: +27 (0)13 880 1011
Email: promenadecm@oriongroup.co.za

2. Information we collect

We may collect the following personal information, depending on how you use the Website:

  • Contact and enquiry details — name, email address, telephone number, company name, and the content of your message when you submit a contact, leasing, exhibition, tenant survey, or other online form.
  • Technical information — IP address, browser type, device information, referring pages, and general usage data collected automatically when you browse the Website.
  • Cookie and analytics data — information collected through cookies and similar technologies used to operate the Website and understand how it is used (see Cookies below).
  • Account information — if you are a registered user or administrator of the Website, login and profile details associated with your account.

We do not intentionally collect special personal information (such as health, biometric, or children’s data) through the Website. Please do not submit such information unless we specifically request it for a lawful purpose.

3. How we collect information

We collect personal information:

  • directly from you when you complete forms, send enquiries, or otherwise contact us via the Website;
  • automatically through cookies, server logs, and analytics tools when you visit or interact with the Website; and
  • from third-party services embedded on the Website (for example social media feeds), subject to those providers’ own privacy practices.

4. How we use your information

We use personal information to:

  • respond to enquiries and provide information about the centre, stores, leasing, exhibitions, events, and related services;
  • administer tenant or business surveys and follow up where appropriate;
  • operate, maintain, secure, and improve the Website;
  • analyse Website usage in aggregated or de-identified form where practical;
  • comply with legal obligations; and
  • protect our rights, property, and the safety of visitors, tenants, and staff.

We will only use your personal information for the purpose for which it was collected, or a closely related lawful purpose, unless you consent to another use or the law permits otherwise.

5. Legal basis for processing

Depending on the circumstances, we process personal information because:

  • you have given consent (for example, by submitting a form);
  • processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you;
  • processing is necessary to pursue our legitimate interests in operating and improving the Website and centre communications, provided those interests are not overridden by your rights; or
  • processing is required to comply with a legal obligation.

6. Cookies and similar technologies

The Website uses cookies and similar technologies to:

  • enable core Website functionality and security;
  • remember preferences where relevant; and
  • support analytics that help us understand how the Website is used so we can improve content and performance.

Where analytics tools are used, IP addresses may be anonymised or processed in a way that limits direct identification. You can control cookies through your browser settings. Blocking some cookies may affect how the Website functions.

7. Embedded content and third-party services

The Website may include embedded content or integrations from third parties, such as social media platforms (for example Facebook, Instagram, X/Twitter, YouTube, or TikTok), maps, fonts, or form/service providers. Content from those services behaves as if you visited the third-party site directly.

These third parties may collect data about you, use cookies, and monitor your interaction with the embedded content according to their own privacy policies. We encourage you to review the privacy notices of any third-party services you choose to engage with.

8. Sharing of personal information

We do not sell your personal information. We may share personal information with:

  • centre management and authorised Orion Group personnel who need it to respond to your enquiry or operate the Website;
  • service providers who host, maintain, or support the Website and related communications (for example web hosting, email, form, or analytics providers), under appropriate confidentiality and security arrangements;
  • professional advisers or authorities where required by law, legal process, or to protect our lawful interests; and
  • a successor entity if the centre or related business assets are transferred, in which case your information may be among the transferred assets subject to this Policy or an equivalent notice.

9. International transfers

Some service providers used to operate the Website may process information outside South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure that an adequate level of protection is provided, consistent with POPIA.

10. Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to enquiries, meet legal or operational requirements, resolve disputes, and maintain security records. When information is no longer required, we will delete or de-identify it where reasonably practicable.

11. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Subject to POPIA and applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate, incomplete, or outdated personal information;
  • request deletion or destruction of personal information, where we are not required to retain it;
  • object to or restrict certain processing of your personal information; and
  • withdraw consent where processing is based on consent (this will not affect processing already carried out).

To exercise these rights, contact us using the details in the “Who we are” section above or email promenadecm@oriongroup.co.za. We may need to verify your identity before responding.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa): https://inforegulator.org.za.

13. Children’s privacy

The Website is not directed at children under 18. We do not knowingly collect personal information from children through the Website. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

14. Links to other websites

The Website may contain links to third-party websites, including retailer or partner sites. This Privacy Policy applies only to https://promenadeshopping.co.za. We are not responsible for the privacy practices of other websites.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website after changes are posted constitutes acceptance of the updated Policy, to the extent permitted by law.

16. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Promenade Shopping Centre – Centre Management
Corner of Samora Machel Drive & Henshall Street, Nelspruit Central, Mbombela, 1201
Email: promenadecm@oriongroup.co.za
Telephone: +27 (0)13 880 1011
Website: https://promenadeshopping.co.za